YouAndEyeOnline.com is merely a facilitator of branding and sales between Opticians and Brand Owners. As such it only provides a service of providing data about the brand and its products, payment gateway services and the logistics from pick up to delivery point.
It holds no inventory and is not liable for the quality of the products. However it does try and ensure that all the members listed on its portal are verified and genuine. For all returns and refunds of the products, the policies of each brand owner would apply and the opticians are advised to confirm these before purchase.
As a platform that brings together opticians, brand owners and consumers it will do its best to ensure that conflicts, if any, will be amicably resolved and in that context will play the role of a mediator in case of any grievance.