Delivery and Shipment Policy

Our logistics partners is Aramex for the United Arab Emirates, India and Singapore. All conditions and rules of deliveries applicable from Aramex would be applicable to all our deliveries.

Once the payment has been made and on approval of the order, the brand owner member is expected to make the order status as 'Ready for Despatch' on which action, Aramex would ensure that the package is collected from the brand owner's pick up point and delivered to the optician's delivery point.

For local deliveries (where the optician and the brand owner are from the same country) the deliveries would normally be completed within 4 working days.

For international deliveries (where the optician and the brand owner are from different countries) the deliveries would be completed within 7 days.

The status like ‘Ready for Despatch’, ‘In Transit’ and ‘Delivered’ is displayed in the relevant Order Form.

The Name of the Logistic Partner and Airway Bill Number is also displayed in the Order Form.

For detailed tracking a link is provided on the Order Form which will show the current status of the shipment on the official site of the logistic partner

Aramex will collect the custom duties from the optician, in case of cross border transactions, and complete the delivery on collection of all applicable custom duties

The web application YouAndEyeOnline.com acts only as a facilitator of providing this service using Aramex’s technology and API.

YouAndEyeOnline will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

Multiple transactions may result in multiple postings to the cardholder’s monthly statement.

More information

YouAndEyeOnline.com is a unique online platform that aims to help you get the right information about spectacles, sunglasses and contact lenses from around the world, straight from the source ie brand owners and manufacturers. It direct you to the right channels of purchase ie optical stores that stock genuine products that have been purchased from the registered and authentic brand-owners.
Use YouAndEyeOnline.com to filter products, compare features and find the optical store that has your favourite product stocked with them. You can even book an appointment online and expect a response from the optician confirming your appointment.
For any information you might need, send in a mail to in.support@youandeyeonline.com