Return Policy And Refund Policy

  • 1. Return / Replacement / Refund Policy
    All products sold on YouAndEyeOnline.com should be brand new and 100% genuine. YouAndEyeOnline.com’s Return Policy covers the buyer against ‘damaged’, ‘mis-shipped’, ‘defective’ and ‘not as described’ products.
    Buyers can raise a request for return, replacement/exchange or refund within the return guarantee period i.e. 30 days after receiving the package,

  • Managing Buyer Returns:
  • YouAndEyeOnline.com offers a streamlined process for returns management for smooth flow of returns for both buyers and sellers. The optician will notify you through email in case of requests return of a product. Optician will state the reason for return (in some cases will also attach images). If optician’s return does not fit the parameters specified on Youandeyeonline, returns can be rejected.

  • 2. Return Request Raised
    An Optician can raise a return request via YouAndEyeOnline.com buyer support (via Toll free no.) or directly using self-serve on the Website.
    The Brand owner will receive an email notification when a return request is raised or a return is created.

  • 3. Buyer Returns
    Optician returns can be created after the product is delivered successfully. Optician returns can be one of the three types listed below depending on the case.

    • 3.1. Buyer wants a replacement:
      If the buyer has received an item in a 'Damaged' or 'Defective' condition or it is 'Not as Described' by the seller, he/she can request a replacement at no extra cost. Replacement is subject to availability of stock with the seller. If the product is out of stock, a refund will be provided to the buyer, no questions asked.

    • 3.2 Buyer refund:
    • Under Return policy, a refund can be provided to a buyer if the buyer receives a defective product or if the requested replacement cannot be done due to product unavailability with the seller.

    • 3.2 Buyer refund:
      Under Return policy, a refund can be provided to a buyer if the buyer receives a defective product or if the requested replacement cannot be done due to product unavailability with the seller.

    • 3.3 Charges on Returns
      Return created due to reasons including ‘damaged’ or ‘defective’ would be addressed under this policy. Under these scenarios:
      Commission charged to you on sale will be reimbursed in case of refund.
      Shipping fee will be deducted from the total amount for replacement/exchange.
      Commission and forward shipping charges will not be waived if the returns are the due to the fault of seller. This includes cases such as missing items, mis-shipment, item not as described, fake/expired products and used products. In these cases you’ll be charged for return shipping.

More information

YouAndEyeOnline.com is a unique online platform that aims to help you get the right information about spectacles, sunglasses and contact lenses from around the world, straight from the source ie brand owners and manufacturers. It direct you to the right channels of purchase ie optical stores that stock genuine products that have been purchased from the registered and authentic brand-owners.
Use YouAndEyeOnline.com to filter products, compare features and find the optical store that has your favourite product stocked with them. You can even book an appointment online and expect a response from the optician confirming your appointment.
For any information you might need, send in a mail to in.support@youandeyeonline.com